Active agents+3
33of 41 scheduledFrontline service delivery · Monday, August 3
Operations overview
Live operations
Open agent workspace →Calls today+12.8%
1,284148 in the last hourQualified transfers+5.2%
21478.4% acceptance rateAverage handle time−0:18
6:42Target under 7:00Today
Call volume
Today7-day avg.
+14.6%above the 7-day average at this hourPeak: 81 calls at 3 PM
Right now
Agent status
33active
Available12
On call17
Break4
Offline8
!
2 agents need attention
Break duration over 20 minutes
Performance
Live campaigns
CampaignAgentsContactsConversionStatus
HHome & Auto WinbackNorthstar Mutual1431821.4%Running
NNew Quote IntakeMemo Insurance · Client account1124718.6%Running
PPolicy RenewalPioneer Cover819315.0%Running
Live feed
Recent activity
2:48 PM
Transfer acceptedMaya R. · Home & Auto Winback
Qualified2:45 PM
Follow-up scheduledOwen K. · New Quote Intake
Tomorrow2:41 PM
QA review completedPriya S. · Call #FL-28491
96 score2:37 PM
Agent returned from breakDaniel C. · Team Horizon
Available